Refund & Returns Policy

We want you to be completely satisfied with your purchase. If something's not right, we're here to help.

1. Returns

We accept returns for:

• Items that arrive damaged or defective.
• Incorrect items received.

Due to the nature of many of our products, including food items, we generally cannot accept returns for change of mind or opened products, except where required by applicable consumer law.

European Union (EU) Consumers – Right of Withdrawal

If you are purchasing as a consumer in the European Union, you may have a statutory right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision by a clear statement (for example, by email or post). You may use the Model Withdrawal Form below, although this is not mandatory.

Email: withdrawal@sdcandies.com

Postal Address:

HILLS & LEE PTY LTD t/as Sugar Daddies
Shop 2/300 Mann Street
Gosford NSW 2250
Australia

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

After notifying us, you must return the goods to us without undue delay and no later than 14 days from the date you informed us of your decision to withdraw.

Unless the return is due to our error or a legal obligation, you are responsible for the direct cost of returning the goods.

If you withdraw from an eligible purchase, we will reimburse all payments received from you, including the cost of our standard delivery service (excluding any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and no later than 14 days after we receive the returned goods or satisfactory evidence that they have been returned.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Please note that certain products may not be eligible for withdrawal where an exemption under applicable law applies, including where goods have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons.

2. Requesting a Refund

To be eligible under our standard returns policy, you must:

• Contact us within 7 days of receiving your order.
• Provide photos of the issue (if damaged or incorrect).

Email us at support@sdcandies.com with your order number and details of the issue.

If approved, we will, at our discretion:

• Replace the product;
• Offer store credit; or
• Provide a refund to your original payment method.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

3. Refund Processing

Refunds are typically processed within 5–7 business days after approval. Timing may vary depending on your bank or payment provider.

For eligible EU withdrawals, refunds will be processed in accordance with the "European Union (EU) Consumers – Right of Withdrawal" section above.

4. Shipping Costs

If the return is due to our error (including damaged or incorrect items), we will cover the return shipping costs.

For returns under the EU statutory right of withdrawal, unless otherwise required by law, the customer is responsible for the direct cost of returning the goods.

5. EU Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract — Simply copy, paste, and fill this out in an email.)

To:

HILLS & LEE PTY LTD t/as Sugar Daddies
Shop 2/300 Mann Street
Gosford NSW 2250
Australia

Email: withdrawal@sdcandies.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on: -INSERT DATE OF ORDER-

Received on: -INSERT DATE RECEIVED-

Name of consumer(s): -INSERT NAME(s)-

Address of consumer(s): -INSERT ADDRESS-

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

6. Questions?

We're happy to help!

For order enquiries, refunds or damaged items, email support@sdcandies.com.

For EU withdrawal requests, email withdrawal@sdcandies.com.