Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If something’s not right, we’re here to help.

1. Returns

We accept returns only for:

Items that arrive damaged or defective

Incorrect items received

Due to the nature of our products (food items), we cannot accept returns for change of mind or opened products.

2. Requesting a Refund

To be eligible, you must:

Provide photos of the issue (if damaged/incorrect)

Email us at support@sdcandies.com with your order number and the issue. If approved, we’ll either:

Replace the product

Offer store credit

Provide a refund to your original payment method

3. Refund Processing

Refunds are typically processed within 5–7 business days after approval. Timing may vary depending on your bank or payment provider.

4. Shipping Costs

If the return is due to our error (damaged/incorrect items), we’ll cover the return shipping. Otherwise, return shipping costs are the customer's responsibility.

5. Questions?

We’re happy to help — email support@sdcandies.com anytime.

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